Aetna, Delta Dental and EyeMed will not provide replacement ID cards.

For additional medical plan ID cards, register on Aetna Navigator at www.aetna.com. Once registered, you can print your medical ID cards.  You can also access your ID card through your mobile device by downloading the Aetna mobile app.

For additional dental plan ID cards, you can print from the Delta Dental website at www.deltadentalnj.com. You can also access your ID card through your mobile device by downloading the Delta Dental mobile app.

For additional vision plan ID cards, visit www.eyemed.com and log in to print a copy. You can also access your vision plan ID card through your mobile device by downloading the EyeMed mobile app.

For additional prescription drug plan ID cards, contact CVS Caremark. You can also access your vision plan ID card through your mobile device by downloading the CVS Caremark mobile app.

No changes are allowed during the year unless you experience a qualified family status change. If you experience a qualified change in your family status, please contact Dun & Bradstreet’s Benefits Center at Fidelity within 31 days of your qualifying event to make changes to your coverage.

A qualified change in family status, or life event, is defined as a:

• Marriage or divorce
• Birth, adoption or placement for adoption
• Death of a dependent
• Change in spouse’s employment
• Termination of other employer’s coverage

To make changes to your coverage, you must submit your changes within 31 days of your qualified life event.

• Log on to Fidelity NetBenefits at www.netbenefits.com/dnb
• Click on “Menu” (upper left), and select “Life Events”
• Select your life event (Marriage, birth, spouse loses coverage, etc.) and follow the prompts

You must add your new baby within 31 days of the birth date.

To add your baby:

• Log on to Fidelity NetBenefits
• Click on “Menu” (upper left), and select “Life Events”
• Select “New Child” and follow the prompts

Please be sure to print your final confirmation statement, check that your dependent is listed under each plan you want to add and keep the printout for your records as proof of enrollment.

If you need assistance, please contact Dun & Bradstreet’s Benefits Center at Fidelity.

You must add your new spouse within 31 days of your marriage or your domestic partner within 31 days of establishing the relationship.

To add your dependent:

• Log on to Fidelity NetBenefits
• Click on “Menu” (upper left), and select “Life Events”
• Select “Marriage” or “Domestic Partner” and follow the prompts

Please be sure to print your final confirmation statement, check that your dependent is listed under each plan you want to add and keep the printout for your records as proof of enrollment.

If you need assistance, please contact Dun & Bradstreet’s Benefits Center at Fidelity.

Teladoc provides you with 24/7 access to a national network of U.S. board-certified doctors by phone or video when enrolled in one of our medical plans. You can contact a physician from anywhere—home, work or on the road. Teladoc services include general health, mental health care, and dermatology.  For more information on the pricing for their services, click here.

To use Teladoc:

1. Set up an account via Teladoc.com/Aetna
2. Complete your medical history
3. Request a consultation

Dun & Bradstreet conducts dependent eligibility verifications of newly enrolled dependents in our medical, dental and vision plans. These verifications are conducted by Cotiviti (formerly HMS), a third-party administrator, on behalf of Dun & Bradstreet. Cotiviti reaches out directly to employees via home mail or email. You must provide documentation by the requested deadline to continue coverage for your dependent(s). Please refer to the Dependent Verification FAQ for more information.

Please refer to the list available on the WEX website.

You cannot enroll or make any changes to your contribution unless you experience a qualified change in family status. If you experience a qualified change in your family status, please contact Fidelity at 1-877-362-8953 within 31 days to enroll or make changes to your coverage.

Using the debit card eliminates the need for you to pay out-of-pocket and waiting for reimbursement. However, it does not eliminate the need for you to provide documentation, also called substantiation. It is important to understand that your FSA debit card transactions are regulated by the IRS, and its rules require that all your debit card transactions must be substantiated. For more information and to review some common questions, please click here.

Eligible expenses must be incurred between January 1 or the date the account is first opened (whichever is later) through December 31. The deadline for submitting a claim for reimbursement of each year’s FSA-eligible expenses is March 31 of the subsequent year. For example: If you elected an account in 2021, you must incur the expense between January 1, 2021 (or the date the account first opened, whichever is later) through December 31, 2021, but you have until March 31, 2022 to request reimbursement. Any funds remaining in your account after March 31 will be forfeited and cannot be returned to you.

You must request reimbursement by March 31 of the following calendar year for expenses incurred between January 1–December 31 of the prior year (use date of services rendered). Any unused funds will be forfeited per Internal Revenue Service (IRS) guidelines. The IRS requires that these unused dollars be forfeited as a condition of offering spending accounts on a pre-tax basis. That is why it is very important to plan conservatively.

Please refer to the FAQs available on the WEX website.

Yes, you can change your contribution amount any time during the year. Please call Dun & Bradstreet’s Benefits Center at Fidelity to speak with a representative who can make changes to your HSA contribution amount.

No. When you elect your HSA annual contribution amount, that amount will be equally distributed throughout the calendar year. This is due to an IRS rule on how much a participant can contribute. For each month an individual is HSA-eligible, he or she may contribute one-twelfth of the applicable maximum contribution limit for the year. Therefore, we do not deduct the full annual allowed maximum in a single paycheck.​

Aetna Resources for Living is a free, confidential program, that helps employees balance the demands of work, life and personal issues. Services are available to you, all members of your household and your adult children up to the age of 26, regardless of your medical insurance coverage.

They can confidentially discuss your situation and help you find resources and information on issues including:

• Mental health and well-being
• Personal and professional relationships
• Substance abuse
• Parenting and eldercare challenges
• Daily stress

Do you need help finding contractors to do some work around the house? Would you like assistance researching caregiver services or a dog walker?  They can help locate service providers for your everyday needs. All to help make life easier for you.

Call 1-888-238-6232. Services are available 24/7. Or visit www.resourcesforliving.com (username and password are both dnb).

You may log on to www.resourcesforliving.com (username and password are both dnb). Alternatively, you may call them at 1-888-238-6232.

These services include screenings, checkups and counseling. They help prevent health problems before you have any symptoms. They do not include tests or services to monitor or manage a condition or disease once it has been diagnosed. Click here for details on preventive care services covered with no cost sharing through Aetna.

Diagnostic services help your provider diagnose your illness and decide on your treatment. They may even involve some tests used as preventive services. But, these services are not preventive if you get them as part of a visit to:

• Diagnose a new condition
• Monitor a condition you already have
• Treat an illness or injury

When services are provided to evaluate and manage an existing illness or condition, they are not considered preventive. For example, if you ask your provider about your knee pain and she evaluates and prescribes medication, you might have to pay for this additional, non-preventive service. Even if you are visiting your provider for a preventive care visit, ask to be sure all services provided are considered preventive. Please contact Aetna if you have further questions on how your claim was processed.

The working spouse surcharge is a monthly charge in addition to your regular medical coverage contribution/premium for a spouse/domestic partner who is working or retired, and who is eligible for medical coverage through his/her employer or former employer but is enrolled in the Dun & Bradstreet medical plan.

For additional FAQs regarding the working spouse surcharge, please click here.

The surcharge applies to all employees whose spouse/domestic partner is a dependent covered by the Dun & Bradstreet medical plan unless one of the following conditions applies:

• Your spouse/domestic partner is not employed or is self-employed
• Your spouse/domestic partner works at Dun & Bradstreet
• Your spouse/domestic partner is employed but not eligible for medical coverage through his/her employer
• Your spouse’s/domestic partner’s employer charges 100% of the cost of coverage
• Your spouse/domestic partner is covered by COBRA, Medicare or Medicaid

For additional FAQs regarding the working spouse surcharge, please click here.

Yes. Your spouse’s loss of coverage would be considered a qualifying event. To make changes to your coverage, you must complete changes within 31 days of your qualified event.

• Log on to Fidelity NetBenefits at www.netbenefits.com/dnb
• Click on “Menu” (upper left), and select “Life Events”
• Select your life event (Spouse Loses Coverage) and follow the prompts

For additional FAQs regarding the working spouse surcharge, please click here.

No, the surcharge applies only to the Medical plan.

For additional FAQs regarding the working spouse surcharge, please click here.

Click here for a list of the major chain pharmacies that accept your prescription ID card. To find out if a pharmacy not listed in the document accepts your card, call the pharmacy directly.